The Sacred Codex
Legal Documents
All rites, policies, and terms governing the digital realm of Cloudovant.
Privacy Policy
Last updated: January 2026
1. Data Controller
The data controller responsible for your personal data is Cloudovant, located at Calle de Claudio Coello, 38, Piso 3º Derecha, 28001, Madrid, España. You may contact us regarding data protection matters at [email protected].
2. Data We Collect
We collect personal data that you voluntarily provide when you contact us, request services, or interact with our platform. This includes:
- Full name and email address when you submit contact forms
- Phone number if you provide it during service inquiries
- Service interest details related to your project specifications
- Technical data including IP address, browser type, and device information collected via cookies
3. Legal Basis for Processing
We process your personal data under the following legal bases as defined by the General Data Protection Regulation (GDPR):
- Consent: When you subscribe to communications or accept cookies
- Contractual necessity: When processing is required to fulfill a service agreement
- Legitimate interest: When we have a valid business reason that does not override your rights
4. How We Use Your Data
Your personal data is used to: respond to your inquiries, deliver requested services, send service-related communications, improve our platform, and comply with legal obligations.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for a maximum of 24 months.
6. Your Rights
Under the GDPR, you have the right to: access your personal data, rectify inaccurate data, request erasure of your data, restrict processing, data portability, and object to processing. To exercise these rights, contact [email protected].
7. International Transfers
Your data may be transferred to and processed in countries outside the European Economic Area. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
8. Contact
For questions about this Privacy Policy or to exercise your rights, contact our Data Protection Officer at [email protected] or write to: Cloudovant, Calle de Claudio Coello, 38, Piso 3º Derecha, 28001, Madrid, España.
Refund Policy
Last updated: January 2026
1. Service Delivery
All services provided by Cloudovant are delivered as digital work product. Upon completion and delivery of agreed-upon milestones, the service is considered fulfilled.
2. Refund Eligibility
Refunds may be requested under the following circumstances:
- Services were not delivered within the agreed timeline due to our negligence
- Delivered work substantially deviates from the agreed specifications
- Duplicate payments were processed in error
3. Non-Refundable Items
The following are not eligible for refunds: completed and approved milestones, consulting hours already delivered, third-party licenses or subscriptions procured on your behalf, and work modified beyond original specifications at your request.
4. Requesting a Refund
To request a refund, contact [email protected] within 14 days of the relevant transaction. Include your project reference, payment details, and a description of the issue. Refund requests are reviewed within 5 business days.
5. Refund Processing
Approved refunds are processed to the original payment method within 10 business days. Cloudovant reserves the right to issue partial refunds proportional to work completed.
6. Contact
For refund inquiries, contact Cloudovant at [email protected] or write to Calle de Claudio Coello, 38, Piso 3º Derecha, 28001, Madrid, España.
Terms of Service
Last updated: January 2026
1. Acceptance of Terms
By engaging the services of Cloudovant, located at Calle de Claudio Coello, 38, Piso 3º Derecha, 28001, Madrid, España, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.
2. Scope of Services
Cloudovant provides web architecture, frontend development, cloud infrastructure, and related digital services. The specific scope, timeline, and deliverables for each engagement are defined in individual project agreements.
3. Intellectual Property
Upon full payment, all custom code, designs, and deliverables created specifically for your project become your intellectual property. Cloudovant retains the right to use general methodologies, frameworks, and non-proprietary tools developed during the engagement.
4. Confidentiality
Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives termination of the agreement for a period of 24 months.
5. Limitation of Liability
Cloudovant shall not be liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the total fees paid for the specific service giving rise to the claim.
6. Termination
Either party may terminate an engagement with 14 days written notice. Upon termination, you are responsible for payment of all work completed up to the termination date.
7. Governing Law
These terms are governed by the laws of España. Any disputes shall be resolved in the courts of Madrid, España.
8. Contact
For questions about these Terms, contact Cloudovant at [email protected] or write to Calle de Claudio Coello, 38, Piso 3º Derecha, 28001, Madrid, España.